Effective Date: 18-09-2026
Last Updated: 25-09-2026
Welcome to Apta, operated by TechDost Services Private Limited (“Apta”, “we”, “us”, or “our”).
Apta is a platform that helps customers discover and connect with individual service providers, professionals, local suppliers, freelancers, creators, and other service providers. Through Apta, users may search for providers, view profiles, contact providers, chat with them, submit service requirements, request quotes, and use other features made available through our website and mobile applications.
This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use:
- Apta website: getapta.in
- Apta customer mobile application
- Apta service-provider mobile application
- Other Apta services, features, forms, and communication channels that link to this Privacy Policy.
By accessing or using Apta, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you use Apta, we may collect the following categories of information.
1.1 Account and Profile Information
When you create or update an Apta account, we may collect:
- Full name
- Mobile number
- Email address
- Password or authentication credentials, where applicable
- Profile photograph
- Gender, where voluntarily provided
- Date of birth or age information, where required for a particular service
- Preferred language
- City, locality, pincode, or other location information
- Profile description and professional information
For service providers, we may additionally collect:
- Service category and sub-category
- Services offered
- Work experience
- Skills and qualifications
- Business/service description
- Service areas
- Working hours and availability
- Pricing or starting price, where provided
- Portfolio information
- Professional photographs
- Social media or professional profile links
- Other information voluntarily added to a public provider profile
2. Identity and Verification Information
Apta may offer identity and profile verification features to increase trust between customers and service providers.
Depending on the verification method selected, we may collect or process information such as:
- Aadhaar-related verification information
- Driving licence-related verification information
- Other government-issued identity documents
- Name and date-of-birth information
- Verification status
- Document validity information
- Verification results or reference information
Where possible, we will collect only the information reasonably necessary to complete the applicable verification.
If verification is performed through a third-party verification service, your information may be shared with that service provider solely for the purpose of completing the requested verification, subject to applicable terms and laws.
Important: Verification does not mean that Apta guarantees the quality, conduct, safety, legality, or performance of a service provider.
3. Location Information
Apta may use location information to help you find relevant providers and services near you.
Depending on the permissions you provide and the features you use, location information may include:
- City
- State
- Pincode
- Locality
- Selected search location
- Approximate location
- Device location, when location permission is enabled
Location may be used to:
- Show nearby service providers
- Improve search results
- Match customers with providers serving their area
- Display location-relevant categories
- Determine service availability
- Improve recommendations and platform functionality
You can control location permissions through your device settings. Certain location-based features may not function properly if location access is disabled.
4. Search and Usage Information
When you use Apta, we may collect information about how you interact with the platform, including:
- Search queries
- Categories and services searched
- Locations searched
- Profiles viewed
- Providers contacted
- Recent searches
- Saved or shortlisted providers
- Quote requests
- Quotes received
- Reviews and ratings
- Pages and screens viewed
- Features used
- Interaction timestamps
- Referral information
- Device and browser information
This information helps us improve search, recommendations, user experience, security, and platform performance.
5. Calls, Chats and Communication
Apta may provide communication features such as:
- In-app chat
- Call initiation
- Query forms
- Quote requests
- Notifications
- Other communication tools
Depending on the feature, information necessary to facilitate communication may be processed.
If you choose to contact a service provider, certain information from your profile or request may be visible to that provider.
Apta may introduce privacy-protective communication features, such as masked calling or intermediary communication, in the future.
Unless specifically stated and legally permitted, Apta does not intend to record or monitor the content of private telephone conversations between users and service providers.
6. Ask for Quote Information
If you use Apta’s Ask for Quote feature, we may collect and process information such as:
- Service requested
- Description of the requirement
- Preferred service date or time
- Service location
- Photos or videos uploaded by you
- Budget information, if provided
- Additional notes
- Quote requests sent to providers
- Quotes received
- Provider responses
- Quote status and history
Your request may be shared with relevant service providers so that they can understand your requirement and submit a quote.
You should avoid uploading unnecessary sensitive personal information, identity documents, passwords, financial information, or other confidential information in a service request.
7. Photos, Videos and Other Content
You may voluntarily upload:
- Profile photographs
- Service/work photographs
- Portfolio images
- Videos
- Documents
- Images showing a service requirement
- Reviews or other content
You are responsible for ensuring that you have the necessary rights and permissions to upload and share such content.
Do not upload another person’s personal information, photograph, identity document, or other private material without appropriate permission or legal basis.
8. Reviews, Ratings and Public Profiles
Apta may allow users to provide ratings, reviews, feedback, and other content.
Information that you choose to publish on a public provider profile may be visible to other users and potentially accessible through search engines or other public internet services.
Public profile information may include:
- Name
- Profile photograph
- Service category
- Services offered
- Service area
- Experience
- Professional information
- Verification badges/status
- Ratings and reviews
- Portfolio information
- Other information that you intentionally publish
Please consider carefully what information you choose to make publicly available.
9. Device and Technical Information
We may automatically collect certain technical information when you access Apta, including:
- IP address
- Device type
- Operating system
- Browser type
- App version
- Device identifiers
- Network information
- Language and regional settings
- Crash reports
- Log information
- Approximate location
- Date and time of access
This information may be used for security, troubleshooting, analytics, fraud prevention, and improving the platform.
10. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Keep you signed in
- Remember preferences
- Understand website usage
- Improve performance
- Provide security
- Measure traffic and engagement
- Improve marketing and advertising, where applicable
You may control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
11. How We Use Your Information
We may use information collected through Apta for purposes including:
Providing the Platform
- Creating and managing accounts
- Creating service-provider profiles
- Providing search functionality
- Connecting customers and providers
- Processing quote requests
- Facilitating communication
- Displaying relevant services and providers
Improving Apta
- Improving search and matching
- Understanding user behaviour
- Developing new features
- Personalizing the user experience
- Improving application performance
- Conducting analytics and research
Safety and Security
- Detecting suspicious activity
- Preventing fraud and abuse
- Protecting accounts
- Investigating complaints
- Enforcing our terms and policies
- Maintaining platform security
Communication
We may use your contact information to send:
- OTPs
- Account-related notifications
- Service-related notifications
- Quote notifications
- Security alerts
- Important changes to the platform
- Customer support communications
Where required, we will obtain appropriate consent for promotional communications and provide an option to opt out.
12. How We Share Information
We do not sell your personal information as a standalone product.
We may share information in the following circumstances:
12.1 With Service Providers
When you request a service, contact a provider, or submit an Ask for Quote request, relevant information may be shared with the service providers necessary to respond to your request.
12.2 With Customers
Information intentionally published by service providers on their public profiles may be visible to customers.
12.3 With Service Providers and Technology Partners
We may use third-party companies to provide services such as:
- Cloud hosting
- Database infrastructure
- Authentication
- OTP/SMS delivery
- Email delivery
- Push notifications
- Analytics
- Crash monitoring
- Identity verification
- Customer support
- Security and fraud prevention
These providers may process information on our behalf and are expected to handle it according to applicable contractual and legal requirements.
12.4 Legal and Regulatory Requirements
We may disclose information where reasonably necessary to:
- Comply with applicable law
- Respond to lawful government requests
- Protect our rights or property
- Investigate fraud or security incidents
- Protect users or the public
- Enforce our agreements and policies
12.5 Business Transfers
If Apta or substantially all of its assets are involved in a merger, acquisition, restructuring, financing, sale, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.
13. Publicly Available Information
Some Apta features are specifically designed to help customers discover service providers.
Information that a service provider chooses to publish as part of a public profile may be accessible to:
- Apta users
- Website visitors
- Search engines
- Other internet users
Service providers should avoid publishing private information that is not necessary for providing their services.
Apta may index public provider profiles and service information to make them discoverable through search engines.
14. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Providing our services
- Maintaining account records
- Meeting legal and regulatory requirements
- Resolving disputes
- Preventing fraud
- Enforcing agreements
- Maintaining security
- Protecting our legitimate business interests
The actual retention period may vary depending on the type of information and the purpose for which it was collected.
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
15. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
Security measures may include:
- Encryption where appropriate
- Access controls
- Authentication mechanisms
- Secure hosting infrastructure
- Monitoring and logging
- Regular security improvements
- Restricted employee access
However, no internet-based service can guarantee absolute security.
You are responsible for keeping your account credentials and OTPs confidential and should immediately contact us if you believe your account has been compromised.
16. Your Choices and Rights
Subject to applicable law, you may have rights relating to your personal information, including:
- Requesting access to personal information
- Requesting correction of inaccurate information
- Requesting deletion where legally applicable
- Withdrawing consent where processing is based on consent
- Requesting information about processing activities
- Managing certain communication preferences
- Raising a grievance regarding the handling of your information
You may exercise applicable rights by contacting us using the details provided below.
Some information may need to be retained where required by law or where necessary for legitimate purposes such as fraud prevention, dispute resolution, or security.
17. Account Deletion
You may request deletion of your Apta account, subject to applicable law.
When an account is deleted, we may delete or anonymize associated personal information, except information that we are legally required or reasonably permitted to retain.
Public content, reviews, transaction or communication records, or information required for security and legal purposes may be retained or handled separately as permitted by law.
To request account deletion, contact us using the details provided in the Contact Us section.
18. Children’s Privacy
Apta is intended for use by individuals who are legally capable of using the platform under applicable law.
Apta does not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to Apta without appropriate authorization, please contact us so that we can take appropriate action.
19. Third-Party Websites and Services
Apta may contain links to third-party websites, applications, social media profiles, payment services, maps, or other services.
Apta is not responsible for the privacy practices, security, or content of third-party services.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
20. Third-Party Verification Services
Certain verification features may be provided through third-party identity verification or technology providers.
Where you voluntarily initiate a verification process, relevant information may be shared with the applicable verification provider.
The processing of information by such third parties may also be governed by their respective privacy policies and terms.
21. Advertising and Analytics
Apta may use analytics and advertising technologies to understand platform usage and, where applicable, provide relevant promotional content.
Such technologies may process information such as:
- Device information
- IP address
- App/website activity
- General location
- Advertising identifiers
- Interaction information
Where required, we will provide appropriate notices and obtain consent.
You may also have options to control certain advertising or analytics technologies through your device or browser settings.
22. Grievance Redressal
If you have a privacy concern, complaint, or request regarding your personal information, you may contact our Grievance Officer / Privacy Contact.
- Grievance Officer / Privacy Contact: Mr. Shani Deshwal
- Email: admin@getapta.in
- Phone: +91-7500996661
- Address: 86, Kapoor Complex, Opp: Tyagi Market, Garh Road, Meerut (UP) 250004 [IN]
We will review and respond to valid requests within the period required under applicable law.
23. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to Apta’s features
- Changes in our data practices
- Changes in technology
- Legal or regulatory requirements
- Security or operational improvements
When we make material changes, we may provide an appropriate notice through the Apta website, application, email, or other communication channel.
The updated version will be effective from the date stated at the beginning of the revised Privacy Policy.
24. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or Apta’s handling of personal information, please contact us:
Apta
Operated by TechDost Services Private Limited
- Email: admin@getapta.in
- Phone: +91-7500996661
- Address: 86, Kapoor Complex, Opp: Tyagi Market, Garh Road, Meerut (UP) 250004 [IN]
25. Consent
By using Apta, creating an account, submitting information, publishing a profile, requesting a service, contacting a service provider, or otherwise using features that require personal information, you acknowledge that you have read and understood this Privacy Policy.
Where applicable law requires consent for a particular processing activity, Apta will obtain such consent through an appropriate mechanism.
Last Updated: 25-09-2026